Ahsay Discussion Forum

Ben · Joined: 02 Aug 2006 Posts: 6

On a scale 1-10, how would you rate your experience with Ahsay Technical and Marketing Support? In terms of technical & marketing support, how can we serve you better?
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Andrew · Joined: 08 Dec 2006 Posts: 3 Location: USA

100 out of 10.

software is top

Tech support is great

Functionality of software is fantastic

Future plans look good

Keep up the good work I will be purchasing many more licenses in 2007

I just wish I had never pruchased RB@ckup's broduct first. It was a nightmare...

If anyone is looking at this the AhSay product is the best software for your Online backup business availible. dont be conned by the others as I was just get this product first you will not be disapointed..

Smile

Andrew Boyce
PCSolutions.cc
USA

jblancet · Joined: 16 Aug 2006 Posts: 186 Location: Lexington KY

I have been working with Ahsay for a long time. I have been happy to a point. I would rate about 7 to 8. Why? When Ahsay is busy, answers come slow sometimes. I have only experienced this a couple of times, but during highly critical times. I have read these forums and seen people complain. That is not good for any of us.

Personally I have discussed setting up a USA support network with some of the providers here. I have also offered hosting services and replication services to some. For all general purposes, the last time I looked, I am probably the second largest Ahsay licensed provider in the US right now and I expect to quadruple(or better) in size in 2007.

Support is good, but in a critical situation, it can kill you if you don't have it. I would like Ahsay to work with me on this.

peakbackup5 · Joined: 07 Aug 2006 Posts: 463 Location: Colorado

I have pages and pages of helpdesk tickets. I have to track which ones are open on my own. A open tickets link for end-user would be nice. I'm sure your admin. interface has a sorting feature, but the end-user interface is just lists of ticket numbers.

With that said, a daily update without begging for answers would be appropriate. I currently have three open tickets. Two moderate and one critical, and I have no updates. So, my rating scale would be average, 6 or 7.

leemason · Joined: 25 Aug 2006 Posts: 479 Location: London, UK

I would rate technical support at 9 out of 10. Most of the time it is pretty good and answers tend to address problems. I have been provided with various patches to fix problems. Some problems have taken a few attempts to fix. Response can be slow some times and on occassions I would appreciate being able to talk to someone rather than bat e-mails back and forth. However, overall they are MUCH better than many other outfits that I have to deal with.
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southernblue · Joined: 13 Dec 2006 Posts: 6 Location: Australia

I would rate the software as excellent, the feature addition as great too.

Tech support response can be slow as previously stated and sometimes the responses are very basic. I find that after upgrades there are issues with the reports for clients which although not critical do scare some.

On the pricing.....pitiful. We resell the software to larger businesses as well as provide a service and the pricing structure is very confusing. We have developed a spreadsheet with coverted pricing, modules, leasing and OEM pricing. I recently did a quote when the Christmas specials came out, got confused so rang the sales guys. And they quoted a price, but by the time the price came through on email they had to admit that what they told me on the phone was not correct.

IntegrityComputerService · Joined: 22 Nov 2008 Posts: 3 Location: North Carolina

peakbackup5 · Joined: 07 Aug 2006 Posts: 463 Location: Colorado

My post was a long time ago. The software is better and the support is better. Support is near 24/7, so I'm not sure of your circumstance.
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Jim Robinson

http://www.PeakBackup.com
Ahsay Gold Partner
719-433-4230

stengen · Joined: 04 Nov 2009 Posts: 3 Location: Cincinnati, Ohio

With most any new product you need to establish expectations for both the product and the support you may require.

Thus far we like the potential the product has however the support is worrisome.

We have had an issue with Exchange and MAPI errors and to date this has not been resolved. The support team keeps on referring to items we have already done and for that matter they have as well. It appears as though no one is reading the ticket history and taking the next logical step to trouble shoot the issue.

How do others see the support resolution path when an issue arises?
If I have a client problem on restoring files I can't wait for days to get a reply via email. How do we get your attention to fix a issue in an emergency?

Do other service providers simply let AhSay support remote in to a clients server and let them do what ever to fix a issue?

Why do you not allow someone evaluating the product to have access to the ahsaypedia?

The support and Exchange MAPI issue are my primary concerns on moving forward with AhSay as a partner, your replies will be appreciated for our decision to move forward with this product or not.

BruceSmith · Joined: 12 Nov 2009 Posts: 3

Hi Ben,
I am new to this forum, I surf many of the topics in your forum and I love to surf in your forum. In the scale rating of 1-10 I will give the rating 8 to your forum. I am a technical person and surf your technical forum most and I like most of the topics in your forum. The members in your forum are also nice in reply and share their ideas among others. I talked with my friend and he also joined this forum.
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akku

simone · Joined: 04 Feb 2009 Posts: 10

pretty poor. software is probably 7/10
but once you get errors, nobody can fix

eg
can't update free licence.
spent 4hrs so far with support nothing works

can't change free licence name
as alt. to fix above, but hey no that doesn't work either.

don't know how I can recommend this to anyone who's not technical.

jeniffer1 · Joined: 03 Apr 2010 Posts: 2

Oh it's good. The one more thing, I would like to add is that the hot yopics like Windows 7, iPad, iPhone should be included. If is is not the part of your business strategy then you can skip it.
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VM Ware

fredrikli · Joined: 30 Mar 2009 Posts: 36

0,1/10

This is the worst shit ever, We've spent hundreds of hours trying to fix errors and problems, for 14 months we haven't one(1) day without errors in the logs.

The product doesn't handle non A-Z characters as supposed, resulting in dataloss, lost customers and potential lawsuites.

This is an outrage, but no one ever cares at ahsay..