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XMlDecode.CheckTagName:ROOT tag is missing

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XMlDecode.CheckTagName:ROOT tag is missing

Postby djconroy » Wed Jul 16, 2008 11:46 pm

Trying to restore a file that was supposedly backed up successfully. Running Restore Manager to restore file to local HD via web interface and getting this error.
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Postby Support3 » Thu Jul 17, 2008 9:45 am

May I ask if the restore had failed without any file be restored? Or was it failed in the middle of the restore? Also, what is the size of the restoration source (number of files and file size)? Can you check on the heap size setting allocated for the restorer applet? You can do so by following the instructions below:

For Java 1.5x:
1. Please open the Java Control Panel by first opening the Control Panel, and select Java
2. Select the Java tab, and then Java Applet Runtime Setting
3. Click on the View button

For Java 1.4x:
1. Please open the Java Control Panel by first opening the Control Panel, and select Java Plug-in
2. Select the Advanced tab, and select the version of JRE in the Java Runtime Environment

Please let us know the Xmx value. Finally, could you also try performing the restore again with the Java Console displayed. Start the Java trace level to 1 by pressing 1 in the Java Console, and then press and hold the m key as the restore is being performed (http://java.sun.com/j2se/1.4.2/docs/gui ... nsole.html). This is show us the memory usage, and determine if the heap size allocated is not sufficient.

Thanks.
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Postby djconroy » Wed Jul 23, 2008 4:14 am

The Java runtime on the PC trying to restore is 1.6.0_05

Image

I don't see any reference to an Xmx value in the Java Control Panel>Java>Java Runtime Applet>View results shown here.
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Postby Support3 » Wed Jul 23, 2008 9:47 am

Usually, we will see that a "-Xmx256m" be shown under Java Runtime Parameters.

May I ask if the restore had failed without any file be restored? Or was it failed in the middle of the restore? Also, what is the size of the restoration source (number of files and file size)?

May I also ask if the affected machine is running on Windows XP or 2003?

Finally, could you also try performing the restore again with the Java Console displayed. Start the Java trace level to 1 by pressing 1 in the Java Console, and then press and hold the m key as the restore is being performed (http://java.sun.com/j2se/1.4.2/docs/gui ... nsole.html). This will show us the memory usage, and determine if the heap size allocated is not sufficient.

Thanks.
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Restore error: XMlDecode.CheckTagName:ROOT tag is missing

Postby markseymour » Tue Jul 29, 2008 10:02 pm

Hi Support,

I have a OBM user who is experiencing the same issue when attempting to restore data to separate server from which the original backup was taken. I can confirm the following about their setup:-

O/S: Windows 2003 R2
Java Version: 1.6
Xmx Value: N/A

When checking memory load via the Java console it shows that there is 97,600K in the heap and around 88% free. The end-user advises that the restore is around 30GB and states that no set have completed. The restore has been reduced in size to restore one directory per set, however this also fails with the same error.
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Postby Support3 » Wed Jul 30, 2008 10:15 am

We suspect that the restorer applet may be ran out of memory. Could you try increasing the heap size available to the restorer applet by entering the text "-Xmx1000m" in the Java Runtime Parameters and see if the problem can be resolved?

May I also ask if the local disk on the affected machine has more than 30GB of free space for the restore?

Thanks.
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Postby jjnorc » Wed Aug 12, 2009 3:22 am

I'm having a similar problem with the Web Restore.

Set -Xmx to -Xmx1000m and then tried -Xmx8192m

Restore dies.

Java Console:

Trace level set to 1: basic ... completed.
Memory: 65,088K Free: 10,628K (16%) ... completed.
Memory: 65,088K Free: 7,350K (11%) ... completed.
Memory: 65,088K Free: 447K (0%) ... completed.
Memory: 65,088K Free: 447K (0%) ... completed.
Memory: 65,088K Free: 215K (0%) ... completed.
Memory: 65,088K Free: 394K (0%) ... completed.
Memory: 65,088K Free: 69K (0%) ... completed.
Memory: 65,088K Free: 201K (0%) ... completed.
Memory: 65,088K Free: 143K (0%) ... completed.
Memory: 65,088K Free: 71K (0%) ... completed.
Memory: 65,088K Free: 45K (0%) ... completed.
Memory: 65,088K Free: 60,761K (93%) ... completed.
Exception in thread "Thread-13" java.lang.OutOfMemoryError: Java heap space
at java.lang.StringBuffer.toString(Unknown Source)
at in.oi(Unknown Source)
at in.ri(Unknown Source)
at in.zi(Unknown Source)
at in.Vi(Unknown Source)
at in.Ii(Unknown Source)
at in.fi(Unknown Source)
at hd.wa(Unknown Source)
at hd.ua(Unknown Source)
at w.pd(Unknown Source)
at w.Cd(Unknown Source)
at qa.Yn(Unknown Source)
at qa.hv(Unknown Source)
at pa.run(Unknown Source)
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Postby Support3 » Wed Aug 12, 2009 11:42 am

Looking at the error messages given, it seems that the restorer applet has ran out of memory during the restore process. May I ask how large is the size of the data to be restored? Furthermore, how much RAM is available on the machine in concern?

Setting the Java heap size of the OS Java to "-Xmx8192m" may not be possible. Have you also tried restoring via the AhsayOBM GUI and see if the restore can be completed successfully?

Thanks.
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Postby jjnorc » Wed Aug 12, 2009 9:38 pm

The restore was quite large. Several thousand files and around 4Gb.
The machine is Win2k3 standard server with 2gb ram.

The restore did work when I selected smaller amounts of data.

The GUI works fine.
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Postby Support3 » Thu Aug 13, 2009 2:32 pm

May I ask what version of Java is the Windows 2003 using? Furthermore, can you try setting the Java heap size to -Xmx1500m to see if the restore can be completed without error?

Thanks.
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Postby jjnorc » Thu Aug 13, 2009 10:25 pm

Added -Xmx1500m to the runtime parameters in the Java Control Panel.

Tried to restore from the OBS Web interface.
Hit the "m" key every 2 seconds until the restore died.


Console Output:

Java Plug-in 1.6.0_14
Using JRE version 1.6.0_14-b08 Java HotSpot(TM) Client VM
User home directory = C:\Documents and Settings\username.DOMAIN
----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------


http://backup.adaptivedata.com
Trace level set to 1: basic ... completed.
Memory: 5,056K Free: 1,360K (26%) ... completed.
http://backup.adaptivedata.com
Reading certificates from 42189 http://backup.adaptivedata.com/obs/jsp/ ... r/obrA.jar | C:\Documents and Settings\jjnorc.ADAPTIVEDATA\Application Data\Sun\Java\Deployment\cache\6.0\15\341d1e8f-29a56afa.idx
Memory: 7,092K Free: 883K (12%) ... completed.
Memory: 7,092K Free: 848K (11%) ... completed.
Memory: 10,628K Free: 3,477K (32%) ... completed.
Memory: 10,628K Free: 3,436K (32%) ... completed.
Memory: 10,628K Free: 3,392K (31%) ... completed.
Memory: 16,664K Free: 6,045K (36%) ... completed.
Memory: 16,664K Free: 5,988K (35%) ... completed.
Memory: 16,664K Free: 5,935K (35%) ... completed.
Memory: 16,664K Free: 5,886K (35%) ... completed.
Memory: 16,664K Free: 4,309K (25%) ... completed.
Memory: 28,500K Free: 12,154K (42%) ... completed.
Memory: 28,500K Free: 10,625K (37%) ... completed.
Memory: 48,504K Free: 19,917K (41%) ... completed.
Memory: 48,504K Free: 8,568K (17%) ... completed.
Memory: 65,088K Free: 11,855K (18%) ... completed.
Memory: 65,088K Free: 8,630K (13%) ... completed.
Memory: 65,088K Free: 2,800K (4%) ... completed.
Memory: 65,088K Free: 287K (0%) ... completed.
Memory: 65,088K Free: 4K (0%) ... completed.
Exception in thread "Thread-12" java.lang.OutOfMemoryError: Java heap space
at java.util.Arrays.copyOf(Unknown Source)
at java.lang.AbstractStringBuilder.expandCapacity(Unknown Source)
at java.lang.AbstractStringBuilder.append(Unknown Source)
at java.lang.StringBuffer.append(Unknown Source)
at in.oi(Unknown Source)
at in.ri(Unknown Source)
at in.zi(Unknown Source)
at in.Vi(Unknown Source)
at in.Ii(Unknown Source)
at in.fi(Unknown Source)
at hd.wa(Unknown Source)
at hd.ua(Unknown Source)
at w.pd(Unknown Source)
at w.Cd(Unknown Source)
at qa.Yn(Unknown Source)
at qa.hv(Unknown Source)
at pa.run(Unknown Source)





Backup Job Statistics
New Files* 759 [ 204.32M bytes ]
Updated Files* 93 [ 19.22M bytes ]
Updated Access Permissions* 24 [ 508k bytes ]
Deleted Files* 814 [ 230.02M bytes ]
Moved Files* 63 [ 2.52M bytes ]

* Unit = Number of files [ Total file size ]
User Account Statistics
Data Area 3.97G bytes
Retention Area 34k bytes

Total Upload 12.49G bytes
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Postby Support3 » Fri Aug 14, 2009 5:45 pm

As you mentioned that you were able to perform the restore successfully with the AhsayOBM GUI, may I ask what version of AhsayOBM are you using? Furthermore, what browser are you using for the restore?

Thanks.
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Postby jjnorc » Fri Aug 14, 2009 9:29 pm

OBM Version 5.5.3.2

Browser, MS Iexplorer ver. 8
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Postby Support3 » Mon Aug 17, 2009 10:52 am

For this case, we will need more personal details in order to further troubleshoot. Could you please submit a Support Ticket for us to further assist you?

Thanks.
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XmlDecode.CheckTagName: ROOT tag is missing

Postby monsche » Fri Mar 30, 2012 9:22 pm

hello together,

we run into the same issue/error message, but the only thing is that this happens after entering username/pwd and pressing ok after starting OBM.

displaying java console is enabled, but nothing happens, no symbol in the taskline

what could that be?

System: Windows Server 2003 SP2
Java: 1.6.

thx in adv
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