Knowledge Base & Discussion Forum

Ahsay Chat

Past technical discussions on Ahsay's Products

Moderator: Support Team

Ahsay Chat

Postby jk358 » Wed Dec 01, 2010 11:06 am

I have been trying to contact ahsay through chat to get my license relaxed erorr 1012 for 3 days. Is anyone else able to get through?
Posts: 1
Joined: Wed Dec 01, 2010 11:04 am

Postby peakbackup5 » Thu Dec 02, 2010 10:34 am

Open a ticket. --> Support --> Contact Support.

Chat is informal Q&A.
Jim Robinson
Ahsay Gold Partner
Posts: 509
Joined: Mon Aug 07, 2006 6:04 am
Location: Colorado

Postby L2wis » Thu Dec 02, 2010 6:34 pm

lol i love the relaxing of licences :) We had that problem constantly when the OBS server had multiple IP's
Posts: 68
Joined: Mon Apr 12, 2010 7:36 pm
Location: UK

Postby PG » Mon Dec 06, 2010 11:16 am

ahsay have a support chat?? ive only seen the sales one, I normally use that and ask to be put onto a support rep, but then more often as not you get asked to put in a ticket and wait along time for a response, even if its urgent
Posts: 1023
Joined: Thu Feb 18, 2010 5:57 am

Postby Support3 » Tue Dec 07, 2010 2:54 pm

Yes, to access the Live Chat page, on the website select Customer Services, and then Live Chat.

User avatar
Posts: 6075
Joined: Wed Jan 02, 2008 11:08 am

Postby abeumer » Mon Dec 03, 2012 11:45 pm

Both sales and support are marked as Online.
But as soon as I select one I get an, Offline message.

Also when trying to connect to sales it seems to work but I get a error prior to connecting and after a while it tells me no one is available.

"[Notice]: Undefined index: subject (visitor/class.Controller_Chat.php:634)"
Posts: 38
Joined: Tue Aug 04, 2009 3:57 pm
Location: Netherlands

Return to Archived - Technical Discussions

Who is online

Users browsing this forum: No registered users and 4 guests

Looking for Rbackup Alternative | Vembu Alternative | Novastor Alternative | Asigra Alternative | BackupAgent Alternative? Try our product.

A wholly owned subsidiary of Ahsay Backup Software Development Company Limited  [HKEx Stock Code: 8290]