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Checksum File - Access Denied Error

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Checksum File - Access Denied Error

Postby craigfromtheland » Fri Jan 26, 2018 9:36 pm

I've been having this issue with the backup failing due to this access denied error
-It seems the delta file shown below is messed up, I get an access denied error everytime I try to open the folder
-Tired reinstalling backup software
-Tired File verification with checksum enabled
-Tried to change temp file location
-Nothing works but rebooting then deleting the contents in the temp file and redoing the backup but it's only good for 1 time.
Any thoughts?


Code: Select all
2   Info   2018/01/24 19:59   Using Temporary Directory C:\Users\WS1\.temp
3   Info   2018/01/24 19:59   Start creating Shadow Copy Set ...
4   Info   2018/01/24 19:59   Shadow Copy Set successfully created
5   Info   2018/01/24 19:59   Generate incremental delta since "2018-01-19-20-00-00"(C:\Vol1\
Softdent\abatch.dat)
6   Error   2018/01/24 19:59   Unable to get Checksum file. Error= Access is denied.
 , 'C:\Users\
WS1\.temp\BackupSet\1476119035375\.delta'
7   Info   2018/01/24 19:59   Generate incremental delta since "2018-01-19-20-00-00"(C:\Vol1\
Softdent\audit.dat)
[color=#FF0000]8   Error   2018/01/24 19:59   Unable to get Checksum file. Error= Access is denied.
 , 'C:\Users\
WS1\.temp\BackupSet\1476119035375\.delta'[/color]
9   Info   2018/01/24 19:59   Generate incremental delta since "2018-01-19-20-00-00"(C:\Vol1\
Softdent\audit.idx)
10   Error   2018/01/24 19:59   Unable to get Checksum file. Error= Access is denied.
 , 'C:\Users\
WS1\.temp\BackupSet\1476119035375\.delta'
11   Info   2018/01/24 19:59   Generate incremental delta since "2018-01-19-20-00-00"(C:\Vol1\
Softdent\trans.dat)
12   Error   2018/01/24 19:59   Unable to get Checksum file. Error= Access is denied.
 , 'C:\Users\
WS1\.temp\BackupSet\1476119035375\.delta'
craigfromtheland
 
Posts: 2
Joined: Thu Jan 25, 2018 9:42 pm

Re: Checksum File - Access Denied Error

Postby craigfromtheland » Fri Jan 26, 2018 9:57 pm

Also I noticed when I deleted the temp file and the ran the backup twice the second time I got this "Cannot get remote file list error

Code: Select all
[2018/01/25 09:55:19] [info] Using Temporary Directory C:\Users\WS1\.temp
[2018/01/25 09:55:19] [info] Start creating Shadow Copy Set ...
[2018/01/25 09:55:22] [info] Shadow Copy Set successfully created
[2018/01/25 09:55:22] [info] Downloading server file list ...
[2018/01/25 09:55:23] [erro] Cannot get remote file list
[2018/01/25 09:55:24] [info] Deleting Shadow Copy snapshot for volume "C:\"
[2018/01/25 09:55:24] [erro] Backup completed with error(s)
craigfromtheland
 
Posts: 2
Joined: Thu Jan 25, 2018 9:42 pm

Re: Checksum File - Access Denied Error

Postby Richard Au » Mon Jan 29, 2018 10:09 am

Hello,

To help us looking into this issue, can you please contact our support to verify on this? Please submit your case through our ticket system at https://ahsay.com/jsp/en/contact/kbQuestion.jsp
Richard Au
Ahsay Forum Support Team
User avatar
Richard Au
 
Posts: 241
Joined: Wed Aug 31, 2016 10:43 am


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