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ACB BRANDING CLIENT

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ACB BRANDING CLIENT

Postby pablo.moretto » Sat Oct 25, 2014 12:50 pm

Hello.

Can anyone help me?
I rebranded all my client and server without problem .
but having much difficult to change bellow icon?

Image
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Re: ACB BRANDING CLIENT

Postby Support3 » Tue Oct 28, 2014 10:41 am

Hello

Can you confirm AhsayACB is connected to an AhsayOBS server with an OEM license key?
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Re: ACB BRANDING CLIENT

Postby Solutions2IT » Sun Nov 16, 2014 3:44 am

Im having the same issue with OBM as well.
I have reset my portal and uploaded all images again.
still the same issue.

All other apps are branded without issue and OBM and ACB used to work at 6.5.0.
Can someone please advise on how I can fix this as it doesnt look good when Im trying to advertise my own company?
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Re: ACB BRANDING CLIENT

Postby PG » Mon Nov 17, 2014 4:21 am

I know in the past some images are required to be .png or .bmp and that some of them changed somewhere along the line (those that used to be .bmp's now need to be .png's. Perhaps you are submitting acb.company_logo.bmp as this is what you historically used, but it needs to be acb.company_logo.png or vice versa.
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Re: ACB BRANDING CLIENT

Postby Solutions2IT » Thu Nov 20, 2014 9:36 pm

Found the solutions.
The image is meant to be a PNG but I hadn't activated my OBS as it was still in the Evaluation service.
Once the system was activated the logo appeared with no addition changes required to the client.
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