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File does not exist in index....

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File does not exist in index....

Postby CNW » Fri Oct 31, 2014 12:36 am

Hi Knowledgable support folks,

I wonder if you can advise on this error (see below) one of our customer backups is generating. I have re-indexed the backup, but the problem returns, I have even tried adding this folder structure (everything "below temporary internet files") to the backup exclusion list and then deleting these folders from the Ahsay OBM file explorer, but still the errors occur. Any help, greatly appreciated.

Many thanks,

Jon.

Code: Select all
44   Error   2014/10/29 22:07   File does not exist in index.com.ahsay.afc.bfs.N:
[BackupFileSystem.move] Source file '\\192.168.250.15\ashay\
Langfords_LANWS003\files\1392292983708\Current\0x55\0xa2\0x6d\
0x3a\1184437430' (Path 'C:\Users\Sandra\AppData\Local\Microsoft\
Windows\Temporary Internet Files\Virtualized\C\Users\Sandra\
AppData\Roaming\Dropbox\shellext \l\54119ad1顝⽛?') does not exist.
45   Error   2014/10/29 22:07   File does not exist in index.com.ahsay.afc.bfs.N:
[BackupFileSystem.move] Source file '\\192.168.250.15\ashay\
Langfords_LANWS003\files\1392292983708\Current\0x55\0xa2\0x6d\
0x3a\1334120486' (Path 'C:\Users\Sandra\AppData\Local\Microsoft\
Windows\Temporary Internet Files\Virtualized\C\Users\Sandra\
AppData\Roaming\Dropbox\shellext \l\54241a17?✼爙') does not exist.
46   Error   2014/10/29 22:07   [Error][Deleted File] File="C:\Users\Sandra\AppData\Local\
Microsoft\Windows\Temporary Internet Files\Virtualized\C\Users\
Sandra\AppData\Roaming\Dropbox\shellext \l\54119ad1顝⽛?"
Error="[com.ahsay.obc.core.bset.file.H] <Reply><Err>File does
not exist in index.com.ahsay.afc.bfs.N: [BackupFileSystem.move]
Source file &apos;\\192.168.250.15\ashay\Langfords_LANWS003\
files\1392292983708\Current\0x55\0xa2\0x6d\0x3a\1184437430&apos;
(Path &apos;C:\Users\Sandra\AppData\Local\Microsoft\Windows\
Temporary Internet Files\Virtualized\C\Users\Sandra\AppData\
Roaming\Dropbox\shellext \l\54119ad1&#x985d;&#x2f5b;?&apos;)
does not exist.</Err></Reply>"
47   Error   2014/10/29 22:07   [Error][Deleted File] File="C:\Users\Sandra\AppData\Local\
Microsoft\Windows\Temporary Internet Files\Virtualized\C\Users\
Sandra\AppData\Roaming\Dropbox\shellext \l\54241a17?✼爙"
Error="[com.ahsay.obc.core.bset.file.H] <Reply><Err>File does
not exist in index.com.ahsay.afc.bfs.N: [BackupFileSystem.move]
Source file &apos;\\192.168.250.15\ashay\Langfords_LANWS003\
files\1392292983708\Current\0x55\0xa2\0x6d\0x3a\1334120486&apos;
(Path &apos;C:\Users\Sandra\AppData\Local\Microsoft\Windows\
Temporary Internet Files\Virtualized\C\Users\Sandra\AppData\
Roaming\Dropbox\shellext \l\54241a17?&#x273c;&#x7219;&apos;)
does not exist.</Err></Reply>"
48   Error   2014/10/29 22:07   File does not exist in index.com.ahsay.afc.bfs.N:
[BackupFileSystem.move] Source file '\\192.168.250.15\ashay\
Langfords_LANWS003\files\1392292983708\Current\0x55\0xa2\0x6d\
0x3a\4229481801' (Path 'C:\Users\Sandra\AppData\Local\Microsoft\
Windows\Temporary Internet Files\Virtualized\C\Users\Sandra\
AppData\Roaming\Dropbox\shellext \l\5437edf2膆?') does not exist.
49   Error   2014/10/29 22:07   [Error][Deleted File] File="C:\Users\Sandra\AppData\Local\
Microsoft\Windows\Temporary Internet Files\Virtualized\C\Users\
Sandra\AppData\Roaming\Dropbox\shellext \l\5437edf2膆?"
Error="[com.ahsay.obc.core.bset.file.H] <Reply><Err>File does
not exist in index.com.ahsay.afc.bfs.N: [BackupFileSystem.move]
Source file &apos;\\192.168.250.15\ashay\Langfords_LANWS003\
files\1392292983708\Current\0x55\0xa2\0x6d\0x3a\4229481801&apos;
(Path &apos;C:\Users\Sandra\AppData\Local\Microsoft\Windows\
Temporary Internet Files\Virtualized\C\Users\Sandra\AppData\
Roaming\Dropbox\shellext \l\5437edf2&#x8186;?&#xf05e;&apos;)
does not exist.</Err></Reply>"
50   Info   2014/10/29 22:10   Deleting Shadow Copy snapshot for volume "C:\"
51   Error   2014/10/29 22:10   Backup completed with error(s)
CNW
 
Posts: 11
Joined: Thu Sep 25, 2014 10:01 pm

Re: File does not exist in index....

Postby CNW » Fri Nov 21, 2014 1:17 am

High folks,

Does anyone have an idea about this? I have gone as far as adding an exclusion in the backup selection list for what I see as being one of the problem files: -

Code: Select all
File="C:\Users\Sandra\AppData\Local\
Microsoft\Windows\Temporary Internet Files\Virtualized\C\Users\
Sandra\AppData\Roaming\Dropbox\shellext \l\54119ad1顝⽛? -> C:\
Users\Sandra\AppData\Local\Microsoft\Windows\Temporary Internet
Files\Virtualized\C\Users\Sandra\AppData\Roaming\Dropbox\
shellext \l\54119ad1顝⽛?"


with the following exclusion: -

Code: Select all
C:\Users\Sandra\AppData\Local\ Microsoft\Windows


I have also archived all files in this folder from the Ahsay backup via the web portal. This has run for around 30 minutes deleting files, but on the next backup I got the same error.

I have run a re-index of the customers backup and this did resolve the problem, but just for one backup instance. Following this clean run, the original problem returns.

My last chance hope for this is to delete the whole user profile and data, then create a new blank one. This will loose the customers archived backup data and not something I want to do, but I'm getting desperate.

Many thanks,

Jono.
CNW
 
Posts: 11
Joined: Thu Sep 25, 2014 10:01 pm

Re: File does not exist in index....

Postby PG » Sat Nov 22, 2014 3:49 pm

Invalid Characters in the file or folder names, they may not appear but if you rename the mentioned folders or files some wierd character may be in there
PG
 
Posts: 1023
Joined: Thu Feb 18, 2010 5:57 am


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