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Read timed out

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Read timed out

Postby robgratt » Mon Mar 11, 2013 5:06 am

Hi,

I've suddenly started to get messages like the following from 6 of my customers:

1 Info 2013/03/11 00:00 Start [ Windows 7 (MAIN), OCB 6.9.4.0 ]
2 Info 2013/03/11 00:00 Using Temporary Directory C:\Users\User\.acb\cache
3 Info 2013/03/11 00:00 Start creating Shadow Copy Set ...
4 Info 2013/03/11 00:00 Shadow Copy Set successfully created
5 Error 2013/03/11 00:30 Read timed out
6 Error 2013/03/11 00:45 Read timed out
7 Error 2013/03/11 01:00 Read timed out
8 Error 2013/03/11 01:15 Read timed out
9 Error 2013/03/11 01:30 Read timed out
10 Error 2013/03/11 01:45 Read timed out
11 Error 2013/03/11 02:00 Read timed out
12 Info 2013/03/11 02:20 Deleting Shadow Copy snapshot for volume "C:\"
13 Error 2013/03/11 02:22 Backup completed with error(s)

Have found a few other posts on this, but none with a resolution.

Which 'Read' is referred to here? On the customers machine or the OBS? Is it a comms problem, maybe?

Thanks, Rob
robgratt
 
Posts: 181
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Postby PG » Mon Mar 11, 2013 5:40 am

Possibly a read timeout of the .acb folder? or invalid temp location?
PG
 
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Postby robgratt » Mon Mar 11, 2013 6:00 am

Hi, PG,

Thanks for the reponse.

Trouble is, all these customers have been working perfectly for months.

Will keep an eye on them and see if it continues.

Rob
robgratt
 
Posts: 181
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Read Timeout

Postby iowanate » Wed Mar 13, 2013 12:11 am

We've had issues with this as well. After lot's and lot's of monitoring and troubleshooting we actually discovered that it was a resource issue on our end. The volume that the userhome was located on had too many files for Windows to handle. How big are your LUN sizes?

Our fix was to create smaller RAID 1 set's as these have a faster read/write speed than the RAID 6 set's we had been using.
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