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[error][system][NewFileRqt.doNewFiles] Failed to process new file requests for use

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[error][system][NewFileRqt.doNewFiles] Failed to process new file requests for use

Postby bleckfield » Fri Dec 09, 2016 5:09 pm

Hi All,

Hope you are well.

I am having issues with the file validation on the mail level backup for a user.

When the file validation process has started, I check the user logs regarding how far it has progressed, I keep getting numerous repetitive errors. The errors starts like this:
[error][system][NewFileRqt.doNewFiles] Failed to process new file requests for use

Please, would anyone be able to assist with this?

Regards
Bleckfield
bleckfield
 
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Joined: Fri Mar 09, 2012 8:59 pm

Re: [error][system][NewFileRqt.doNewFiles] Failed to process new file requests for use

Postby Richard Au » Mon Dec 12, 2016 2:14 pm

Hi Bleckfield,

Do you have a ticket submitted for this issue? Can you please contact our support to check on this? Please submit your case through our ticket system at https://ahsay.com/jsp/en/contact/kbQuestion.jsp
Richard Au
Ahsay Forum Support Team
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Richard Au
 
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