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Encryption Key lost

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Encryption Key lost

Postby Aikaokee » Thu Jun 26, 2014 4:01 pm

Hi there!
We have a big problem here. May you can help please...
Someone stole a computer of our customer. So now we are trying to recover all data.
We can access to his account with user and pass but our customer doesnt remember the encription key so when we try to restore from cloud we need to write the encryption key but we don't know it.
What can we do to recover key?
Note: We own the server so we can access there via admin, ssh, ftp....
Please help.
Thanks!!!
Aikaokee
 
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Re: Encryption Key lost

Postby Support3 » Fri Jun 27, 2014 11:57 am

Unfortunately, if you do not remember the encryption key you will not be able to restore your data. There is no way of recovering the encryption key if it is lost, this is a security feature of the product.

We suggest try the following:

1. By default the encryption key for a backup set is set to the initial password. If the customer can recall the initial password, you can try this as the encryption key.

2. If the customer has AhsayOBM installed on more than one machine and is using the same user login. You can obtain the encryption key for the backup set on the other machine(s).
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Re: Encryption Key lost

Postby PG » Wed Jul 02, 2014 10:10 am

Aikaokee wrote:Hi there!
We have a big problem here. May you can help please...
Someone stole a computer of our customer. So now we are trying to recover all data.
We can access to his account with user and pass but our customer doesnt remember the encription key so when we try to restore from cloud we need to write the encryption key but we don't know it.
What can we do to recover key?
Note: We own the server so we can access there via admin, ssh, ftp....
Please help.
Thanks!!!



Do you know what the hash for the encryption was? was the encryption key different from the account password?
PG
 
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Re: Encryption Key lost

Postby Support2 » Mon Aug 31, 2015 6:47 pm

Hello

The Encryption Key Recovery option on AhsayOBM/AhsayACB v7.3 or above when enabled will upload a copy of the encryption keys for all backup sets to AhsayCBS v7 backup server. In case customers forget there encryption key(s) it can now be retrieved.

Please refer to our KB article FAQ: Best practices for managing encryption key on AhsayOBM or AhsayACB v7? (5034) https://forum.ahsay.com/viewtopic.php?f=169&t=14090

You can try our v7.3 beta build which is now available for public download http://www.ahsay.com/jsp/en/home/index. ... 7-download

For full list of features and enhancements refer to our release notes http://ahsay-dn.ahsay.com/document/v7/7 ... -notes.htm
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