Ahsay Technical Support Ticketing System Hiding Issues?

[bserebin]

I submitted two tickets and neither are showing in the Ahsay Technical Support ticketing system. I also never received email confirmations of these web based tickets. 1st time I didn't note the ticket # last week. The 2nd time I did. 2nd ticket is from today. Neither are showing in the ticketing system. A submitted ticket should IMMEDIATELY show up. It should not require "acceptance" by support.

Today's ticket is Ticket ID: #FTC-184-43630.

Disappointed.

[Richard Au]

Hello,

For your support tickets, our tier one engineer will try to approach you by phone. Also, did you login the ticket system with the corresponding email address?