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subadmin can't login

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subadmin can't login

Postby rjackson-goelogix » Tue Nov 10, 2015 3:12 am

I've created a subadmin but when I try to login as that user I get the error "No such user" what I'm I missing?

from the logs
12:09:12 PM gcollins -- [info][www][Logon] 'gcollins' logon failed. IP='X.X.X.X'. Reason=[UserCacheManager.NoSuchUserExpt] User 'gcollins' not found.
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Re: subadmin can't login

Postby Support2 » Wed Nov 11, 2015 2:35 pm


-Are you have similar problems with other system user account?s
-Can you check in the %OBS_INSTALL%\system\policy\sysUser.xml file to verify if the new system user "gcollins" record exists?
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Re: subadmin can't login

Postby andrebacha » Wed Aug 21, 2019 4:04 am

I also have the same problem. This sysuser.xml file only has this <?xml version="1.0" encoding="UTF-8"?><system-users/>.
this only happens to subadmin users
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Joined: Fri Aug 16, 2019 12:46 pm

Re: subadmin can't login

Postby manto.lee » Wed Aug 21, 2019 9:55 am


In such case you should look at the system logs (OS) and check if there are any hardware issue that causing the files being reset'd.

Can you submit your case through our partner portal (https://www.ahsay.com/partners ) so we could further assist you?

Thank you!
Manto Lee
Ahsay Forum Support Team
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Joined: Tue Oct 18, 2016 11:01 am

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