Knowledge Base & Discussion Forum

Constant index corruption with one client only

Discuss technical questions on AhsayOBS

Moderator: Support Team

Constant index corruption with one client only

Postby Rylos » Wed Mar 01, 2017 7:53 pm

Having an issue with a single customer who's backups show a corrupt index more than 2-3 times a week. I will run a file validation with or without crc check then run a backup once that is complete without issues. It may then run again for a day or two without issue or fail with the corrupt index again that following nights scheduled backup. Any thoughts here? The customer has very limited bandwidth but this backup rarely moves more than 100MB per night. My next step is to move the scheduled time to see if it's a congestion issue but I am unsure of why the index corruption would happen just because of poor bandwidth. Error log below:

Code: Select all
41   Error   2017/03/01 01:15   [BackupSetIndex.updateBackupFile]@25133f3a Index corrupted '/ubs/mnt/esms00/TroublesomeCustomer/files/1486652521950'
sBackupJob=2017-03-01-01-00-00 bf=[BackupFile][ClientPath=C:\CustomerDATA\UserData\2651be25-d3e1-4bce-b891-46bbfd245490\history.sq3][Type=F][BackupByJob=2017-02-28-01-00-00][FileSystemObjectType=2][ServerPath=/ubs/mnt/esms00/TroublesomeCustomer/files/1486652521950/2017-03-01-01-00-00/0x13/0xb4/0x90/0x58/3309130963]
42   Error   2017/03/01 01:15   [BackupSetIndex.updateBackupFile]@25133f3a Index corrupted '/ubs/mnt/esms00/TroublesomeCustomer/files/1486652521950'
sBackupJob=2017-03-01-01-00-00 bf=[BackupFile][ClientPath=C:\CustomerDATA\UserData\51f13826-82a1-4781-a857-e8fab2eda5b4\history.sq3][Type=F][BackupByJob=2017-02-28-01-00-00][FileSystemObjectType=2][ServerPath=/ubs/mnt/esms00/TroublesomeCustomer/files/1486652521950/2017-03-01-01-00-00/0xf1/0xad/0x1d/0x50/2956941818]
43   Error   2017/03/01 01:15   [BackupSetIndex.updateBackupFile]@25133f3a Index corrupted '/ubs/mnt/esms00/TroublesomeCustomer/files/1486652521950'
sBackupJob=2017-03-01-01-00-00 bf=[BackupFile][ClientPath=C:\CustomerDATA\UserData\51f13826-82a1-4781-a857-e8fab2eda5b4\history.sq3][Type=F][BackupByJob=2017-02-28-01-00-00][FileSystemObjectType=2][ServerPath=/ubs/mnt/esms00/TroublesomeCustomer/files/1486652521950/2017-03-01-01-00-00/0xf1/0xad/0x1d/0x50/2956941818]
44   Error   2017/03/01 01:15   [BackupSetIndex.insertBackupFile]@25133f3a Index corrupted '/ubs/mnt/esms00/TroublesomeCustomer/files/1486652521950'
sBackupJob=2017-03-01-01-00-00 bf=[BackupFile][ClientPath=C:\CustomerDATA\UserData\2651be25-d3e1-4bce-b891-46bbfd245490\history.sq3][Type=F][BackupByJob=2017-02-28-01-00-00][FileSystemObjectType=2][ServerPath=/ubs/mnt/esms00/TroublesomeCustomer/files/1486652521950/2017-03-01-01-00-00/0x13/0xb4/0x90/0x58/3309130963]
45   Error   2017/03/01 01:15   [BackupSetIndex.updateBackupFile]@25133f3a Index corrupted '/ubs/mnt/esms00/TroublesomeCustomer/files/1486652521950'
sBackupJob=2017-03-01-01-00-00 bf=[BackupFile][ClientPath=C:\CustomerDATA\UserData\9b3e69df-ce20-4cf1-8ac5-e4e8c3ee7680\history.sq3][Type=F][BackupByJob=2017-03-01-01-00-00][FileSystemObjectType=2][ServerPath=/ubs/mnt/esms00/TroublesomeCustomer/files/1486652521950/2017-03-01-01-00-00/0x6d/0xd3/0x94/0xae/3574492139]
46   Error   2017/03/01 01:15   [BackupSetIndex.listBackupFiles]@25133f3a Index corrupted '/ubs/mnt/esms00/TroublesomeCustomer/files/1486652521950'
Rylos
 
Posts: 36
Joined: Tue Dec 30, 2014 8:34 pm

Re: Constant index corruption with one client only

Postby Richard Au » Thu Mar 02, 2017 2:32 pm

Hi Rylos,

To help us looking into this issue, can you please contact our support to verify on this? Please submit your case through our ticket system at https://ahsay.com/jsp/en/contact/kbQuestion.jsp
Richard Au
Ahsay Forum Support Team
User avatar
Richard Au
 
Posts: 241
Joined: Wed Aug 31, 2016 10:43 am


Return to AhsayOBS

Who is online

Users browsing this forum: No registered users and 1 guest

Looking for Rbackup Alternative | Vembu Alternative | Novastor Alternative | Asigra Alternative | BackupAgent Alternative? Try our product.


A wholly owned subsidiary of Ahsay Backup Software Development Company Limited  [HKEx Stock Code: 8290]