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Lots of errors since upgrading - [ObsManager.logStartBackup] Failed to log start backup

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Lots of errors since upgrading - [ObsManager.logStartBackup] Failed to log start backup

Postby kingjim1977 » Thu Mar 22, 2018 6:32 pm

We seem to be getting many errors like this since upgrading.

On jobs that were 100% before, we are now seeing many failures each night.

The same error on multiple servers.

[2018/03/21 20:00:18] [info] [-] Start [ Windows Server 2012 R2 (Server), AhsayOBM v7.15.2.2 ]
[2018/03/21 20:00:18] [cbs] [-1470308052145] start,"Start [ Windows Server 2012 R2 (Server), AhsayOBM v7.15.2.2 ]",0,0,0,,,
[2018/03/21 20:02:23] [erro] [-1470308052145] [d] [ObsManager.logStartBackup] Failed to log start backup, (com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutException: Read timed out), caused by [ClientHandlerException] java.net.SocketTimeoutException: Read timed out, caused by [SocketTimeoutException] Read timed out
[2018/03/21 20:02:23] [cbs] [-1470308052145] erro,"[d] [ObsManager.logStartBackup] Failed to log start backup, (com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutException: Read timed out), caused by [ClientHandlerException] java.net.SocketTimeoutException: Read timed out, caused by [SocketTimeoutException] Read timed out",0,0,0,,,
[2018/03/21 20:04:24] [erro] [-1470308052145] Backup completed with error(s)
[2018/03/21 20:04:25] [cbs] [-1470308052145] end,BS_STOP_SUCCESS_WITH_ERROR,0,0,0,,,

Any suggetsions?
kingjim1977
 
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Re: Lots of errors since upgrading - [ObsManager.logStartBackup] Failed to log start backup

Postby Richard Au » Fri Mar 23, 2018 10:42 am

Hello,

To help us looking into this issue, could you please contact our support to verify on this? Please submit your case through our ticket system at https://www.ahsay.com/partners/en/home/ ... rt_tickets
Richard Au
Ahsay Forum Support Team
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Re: Lots of errors since upgrading - [ObsManager.logStartBackup] Failed to log start backup

Postby Dede » Fri May 11, 2018 4:43 pm

Did you get to the root of this problem? I have the same problem.
Dede
 
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Re: Lots of errors since upgrading - [ObsManager.logStartBackup] Failed to log start backup

Postby Richard Au » Mon May 14, 2018 9:46 am

Dede wrote:Did you get to the root of this problem? I have the same problem.


Hi Dede,

Do you have AhsayCBS upgraded to the latest v7.15.4.41? If the problem persists after the upgrade, please submit your case through our ticket system at https://www.ahsay.com/partners/en/home/ ... rt_tickets
Richard Au
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