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Error="[com.ahsay.obc.core.bset.file.A] Unable to upload file after 4 retries.

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Error="[com.ahsay.obc.core.bset.file.A] Unable to upload file after 4 retries.

Postby Etech2012 » Wed Aug 02, 2017 12:16 am

Hello,

I have a client with Server 2012r2 and Ahsay OBM 6.15.0.0

For the last week (probably more) the same 5 files keep showing as errors during the backup and causing it to fail.

Here is an example of one of the files (all the others are the same error as this one as well):

[Error][New File] File="E:\Data\Precision Estimating\Mitch\JOB
PICTURES\Des Moines Airport\Aero Service Group - Restaurants\
20170724_085946.jpg" Error="[com.ahsay.obc.core.bset.file.A]
Unable to upload file after 4 retries. Filename="\\?\GLOBALROOT\
Device\HarddiskVolumeShadowCopy619\Data\Precision Estimating\
Mitch\JOB PICTURES\Des Moines Airport\Aero Service Group -
Restaurants\20170724_085946.jpg" Upload Path="E:\Data\Precision
Estimating\Mitch\JOB PICTURES\Des Moines Airport\Aero Service
Group - Restaurants\20170724_085946.jpg" File Type="F""

I've verified the following:
There's no issue with the backup quota or drive space on either side.
The files are not open or in use.
The files are not corrupt, they all open fine and are small in size.
I've also run a file validation with checksum on this client just for good measure with no issues.

The do have an onsite backup that runs several hours after these errors show up in the logs, so I'm sure the onsite backup is not causing an issue with the shadow copy.

Any idea what this could be?
Etech2012
 
Posts: 3
Joined: Fri May 04, 2012 2:33 am

Re: Error="[com.ahsay.obc.core.bset.file.A] Unable to upload file after 4 retries.

Postby Etech2012 » Wed Aug 02, 2017 4:58 am

Argh... any way to move this post to the OBM forum?
Etech2012
 
Posts: 3
Joined: Fri May 04, 2012 2:33 am

Re: Error="[com.ahsay.obc.core.bset.file.A] Unable to upload file after 4 retries.

Postby Richard Au » Thu Aug 03, 2017 9:57 am

Hello,

To resolve this, please kindly refer to the solution in following article.

FAQ: Troubleshooting problem with constant unable to upload after 4 retries error (3236)
https://forum.ahsay.com/viewtopic.php?f=26&t=14208
Richard Au
Ahsay Forum Support Team
User avatar
Richard Au
 
Posts: 241
Joined: Wed Aug 31, 2016 10:43 am

Re: Error="[com.ahsay.obc.core.bset.file.A] Unable to upload file after 4 retries.

Postby Etech2012 » Fri Aug 04, 2017 3:39 am

Thanks Richard. The KB article helped get me get this going.

The firewall the client uses has http and https proxies on it for outgoing and incoming traffic. Apparently they were getting in the way of the connection to the OBS server. I excluded our OBS server's IP from going through the proxy on the firewall and now it is working fine.

Thank you.
Etech2012
 
Posts: 3
Joined: Fri May 04, 2012 2:33 am


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