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Ahsay Backup Software Version 7.13 released

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Ahsay Backup Software Version 7.13 released

Postby ronnie.chan » Mon Jul 17, 2017 10:22 am

Ahsay Backup Software Version 7.13 is released now! The Granular Restore feature enables businesses to minimize recovery time through quick access and restore of individual folders and files within a VM, without the need to restore the whole VM first.
Download Granular Restore Factsheet: https://www.ahsay.com/jsp/en/downloads/ ... estore.jsp
Download FREE trial: http://www.ahsay.com/freetrial
Read the Release Notes of this version: http://ahsay-dn.ahsay.com/document/v7/7 ... -notes.htm
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Re: Ahsay Backup Software Version 7.13 released

Postby microland » Fri Jul 21, 2017 11:14 pm

Hi, we installed 7.13 last night. We are having MAJOR issues.

Once CBS server service starts, after a short period of time, clients cannot connect to the server. They will sit at "Connecting to backup server..." for a period of time (approx 2-3 minutes), then error out "Can't connect to Backup Server".

Additionally the CBS server CPU utilization is very high.

We are also noticing that in the c:\program files\remote backup suite\conf directory, the file users.xml.tmp is continuously being written to. This is causing excessive CPU usage.

I have installed Proc Mon and can see hundreds of writes a second to the users.xml.tmp

We tried rebooting the server, increasing the CBS server java heap space, reducing replication threads from auto to 2. None of this helps. We are down and need immediate assistance. I have also submitted a ticket but i was hoping to find some quicker answers here.

thank you.
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Re: Ahsay Backup Software Version 7.13 released

Postby Support3 » Mon Jul 24, 2017 5:05 pm

Our developers are aware of this issue and they have already release an official hotfix for this issue v7.13.0.2

Please refer to the following KB articles for upgrade instructions:

FAQ: How to install the latest patch set for AhsayUBS version 7? (5237)
https://forum.ahsay.com/viewtopic.php?f=169&t=16658

FAQ: How to install the latest patch set for AhsayCBS? (5145
) https://forum.ahsay.com/viewtopic.php?f=169&t=14654

We apologize for any inconvenience caused.
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