Knowledge Base & Discussion Forum

Ahsay Backup Software Version 7.13 released

Discuss technical questions on AhsayCBS release

Moderator: Support Team

Ahsay Backup Software Version 7.13 released

Postby ronnie.chan » Mon Jul 17, 2017 10:22 am

Ahsay Backup Software Version 7.13 is released now! The Granular Restore feature enables businesses to minimize recovery time through quick access and restore of individual folders and files within a VM, without the need to restore the whole VM first.
Download Granular Restore Factsheet: ... estore.jsp
Download FREE trial:
Read the Release Notes of this version: ... -notes.htm
User avatar
Posts: 40
Joined: Wed Sep 19, 2007 9:31 am

Re: Ahsay Backup Software Version 7.13 released

Postby microland » Fri Jul 21, 2017 11:14 pm

Hi, we installed 7.13 last night. We are having MAJOR issues.

Once CBS server service starts, after a short period of time, clients cannot connect to the server. They will sit at "Connecting to backup server..." for a period of time (approx 2-3 minutes), then error out "Can't connect to Backup Server".

Additionally the CBS server CPU utilization is very high.

We are also noticing that in the c:\program files\remote backup suite\conf directory, the file users.xml.tmp is continuously being written to. This is causing excessive CPU usage.

I have installed Proc Mon and can see hundreds of writes a second to the users.xml.tmp

We tried rebooting the server, increasing the CBS server java heap space, reducing replication threads from auto to 2. None of this helps. We are down and need immediate assistance. I have also submitted a ticket but i was hoping to find some quicker answers here.

thank you.
Posts: 2
Joined: Thu Oct 06, 2016 5:05 am

Re: Ahsay Backup Software Version 7.13 released

Postby Support3 » Mon Jul 24, 2017 5:05 pm

Our developers are aware of this issue and they have already release an official hotfix for this issue v7.13.0.2

Please refer to the following KB articles for upgrade instructions:

FAQ: How to install the latest patch set for AhsayUBS version 7? (5237)

FAQ: How to install the latest patch set for AhsayCBS? (5145

We apologize for any inconvenience caused.
Ahsay Forum Support Team
User avatar
Posts: 6075
Joined: Wed Jan 02, 2008 11:08 am

Return to AhsayCBS v7

Who is online

Users browsing this forum: No registered users and 12 guests

Looking for Rbackup Alternative | Vembu Alternative | Novastor Alternative | Asigra Alternative | BackupAgent Alternative? Try our product.

A wholly owned subsidiary of Ahsay Backup Software Development Company Limited  [HKEx Stock Code: 8290]