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ISSUE: Backup data on Single Storage Destination is not restorable after converting destination into part of a Destination Pool (5143)

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ISSUE: Backup data on Single Storage Destination is not restorable after converting destination into part of a Destination Pool (5143)

Postby admin » Wed Feb 17, 2016 5:13 pm

Article ID: 5143
Reviewed: 17/02/2016

Product Version:
AhsayCBS: Pre-7.7.0.0
OS: All platforms

Problem Description:
For Single Storage Destination containing backup data, the data become unrestorable if the destination is converted into part of a Destination Pool via the AhsayCBS console:

v7_DestinationConversion.PNG

When performing a restore, the following error message is received in the Restore Job Log:

[YYYY/MM/DD hh:mm:ss] [info] error processing stream: com.ahsay.cloudbacko.bs: last block incomplete in decryption
[YYYY/MM/DD hh:mm:ss] [info] [CloudFileSystem.getInputStream] Failed to obtain inputstream for '[BackupFile][ClientPath=directory\path...]


Note:
This issue will not affect Single Storage Destination that is converted via the AhsayOBM / ACB client interface.  This issue will also not affect Predefined Destination.

Cause:
This is a known issue with AhsayCBS version pre-7.7.0.0.

Resolution:
Data on the converted destination (converted with AhsayCBS version pre-7.7.0.0) are no longer recoverable.

To prevent this issue from occurring again in the future, patch the AhsayCBS server application to version 7.7.0.0 or above.  The instruction can be found by Clicking Here.


Keywords:
restore, fail, unrestorable, un-restorable, pool, destination, convert, conversion
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