Reviewed: 05/02/2016
Product Version:
AhsayOBS: Pre-7.3.2.0
OS: Windows
Problem Description:
Continuous Data Protect (CDP) backup job cannot be performed, the following error message is received in the backup report:
| No. | Type | Timestamp | Backup Logs |
| 1 | Info | YYYY/MM/DD hh:mm | Start [ Windows (AhsaySupport), AhsayOBM 6.x.x.x ] |
| 2 | Error | YYYY/MM/DD hh:mm | Unable to log to server. Error="" |
Upon further investigation, the following error message is received in the AhsayOBS context log file at the exact moment when the error was displayed in the backup report:
MM DD, YYYY hh:mm:ss org.apache.catalina.core.ApplicationContext log
SEVERE: [CdpEndBackupRqt]
java.lang.NullPointerException
at com.ahsay.obs.jW.a(Unknown Source)
at com.ahsay.obs.jW.K(Unknown Source)
at com.ahsay.obs.jV.a(Unknown Source)
at com.ahsay.obs.jV.a(Unknown Source)
at com.ahsay.obs.jr.a(Unknown Source)
at com.ahsay.obs.jr.a(Unknown Source)
at com.ahsay.obs.obc.CdpEndBackupRqt.a(Unknown Source)
at com.ahsay.obs.obc.CdpEndBackupRqt.doPost(Unknown Source)
...
Cause:
This is a known issue with AhsayOBS and AhsayOBM version pre-7.3.2.0.
Resolution:
To resolve the issue, upgrade the AhsayOBS server application to AhsayCBS version 7.5.0.0 or above. The instruction can be found by Clicking Here.
Important:
Pay close attention to the new license requirement outlined in the Ahsay Backup Software Upgrade / Migration Guide before performing the upgrade for your server.
Upgrade the affected AhsayOBM cilent application to 7.5.0.0 or above afterward.
Keywords:
cdp, continuous, data, backup, cp, cb
