Existing partner, login to
Partner Portal

Discussion Forum

ISSUE: Cannot perform CDP backup job (Unable to log to server) (3239)

Known issues or frequently asked questions on the File Backup module.

ISSUE: Cannot perform CDP backup job (Unable to log to server) (3239)

Postby admin » Fri Feb 05, 2016 4:22 pm

Article ID: 3239
Reviewed: 05/02/2016

Product Version:
AhsayOBS: Pre-7.3.2.0
OS: Windows

Problem Description:
Continuous Data Protect (CDP) backup job cannot be performed, the following error message is received in the backup report:

 No.  Type  Timestamp  Backup Logs
 1  Info  YYYY/MM/DD hh:mm  Start [ Windows (AhsaySupport), AhsayOBM 6.x.x.x ]
 2  Error  YYYY/MM/DD hh:mm  Unable to log to server. Error=""

Upon further investigation, the following error message is received in the AhsayOBS context log file at the exact moment when the error was displayed in the backup report:

MM DD, YYYY hh:mm:ss org.apache.catalina.core.ApplicationContext log
SEVERE: [CdpEndBackupRqt]
       java.lang.NullPointerException
       at com.ahsay.obs.jW.a(Unknown Source)
       at com.ahsay.obs.jW.K(Unknown Source)
       at com.ahsay.obs.jV.a(Unknown Source)
       at com.ahsay.obs.jV.a(Unknown Source)
       at com.ahsay.obs.jr.a(Unknown Source)
       at com.ahsay.obs.jr.a(Unknown Source)
       at com.ahsay.obs.obc.CdpEndBackupRqt.a(Unknown Source)
       at com.ahsay.obs.obc.CdpEndBackupRqt.doPost(Unknown Source)
...


Cause:
This is a known issue with AhsayOBS and AhsayOBM version pre-7.3.2.0.

Resolution:
To resolve the issue, upgrade the AhsayOBS server application to AhsayCBS version 7.5.0.0 or above. The instruction can be found by Clicking Here.

Important:
Pay close attention to the new license requirement outlined in the Ahsay Backup Software Upgrade / Migration Guide before performing the upgrade for your server.


Upgrade the affected AhsayOBM cilent application to 7.5.0.0 or above afterward.


Keywords:
cdp, continuous, data, backup, cp, cb
admin
Site Admin
 
Posts: 959
Joined: Mon Jul 10, 2006 3:19 pm

Return to File / General

Who is online

Users browsing this forum: No registered users and 2 guests

Looking for Rbackup Alternative | Vembu Alternative | Novastor Alternative | Asigra Alternative | BackupAgent Alternative? Try our product.


A wholly owned subsidiary of Ahsay Backup Software Development Company Limited  [HKEx Stock Code: 8290]