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ISSUE: Cannot perform CDP backup job (Unable to log to server) (3239)

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ISSUE: Cannot perform CDP backup job (Unable to log to server) (3239)

Postby admin » Fri Feb 05, 2016 4:22 pm

Article ID: 3239
Reviewed: 05/02/2016

Product Version:
AhsayOBS: Pre-
OS: Windows

Problem Description:
Continuous Data Protect (CDP) backup job cannot be performed, the following error message is received in the backup report:

 No.  Type  Timestamp  Backup Logs
 1  Info  YYYY/MM/DD hh:mm  Start [ Windows (AhsaySupport), AhsayOBM 6.x.x.x ]
 2  Error  YYYY/MM/DD hh:mm  Unable to log to server. Error=""

Upon further investigation, the following error message is received in the AhsayOBS context log file at the exact moment when the error was displayed in the backup report:

MM DD, YYYY hh:mm:ss org.apache.catalina.core.ApplicationContext log
SEVERE: [CdpEndBackupRqt]
       at com.ahsay.obs.jW.a(Unknown Source)
       at com.ahsay.obs.jW.K(Unknown Source)
       at com.ahsay.obs.jV.a(Unknown Source)
       at com.ahsay.obs.jV.a(Unknown Source)
       at com.ahsay.obs.jr.a(Unknown Source)
       at com.ahsay.obs.jr.a(Unknown Source)
       at com.ahsay.obs.obc.CdpEndBackupRqt.a(Unknown Source)
       at com.ahsay.obs.obc.CdpEndBackupRqt.doPost(Unknown Source)

This is a known issue with AhsayOBS and AhsayOBM version pre-

To resolve the issue, upgrade the AhsayOBS server application to AhsayCBS version or above. The instruction can be found by Clicking Here.

Pay close attention to the new license requirement outlined in the Ahsay Backup Software Upgrade / Migration Guide before performing the upgrade for your server.

Upgrade the affected AhsayOBM cilent application to or above afterward.

cdp, continuous, data, backup, cp, cb
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