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ISSUE: License key is deactivated. Server is stopped (AhsayOBS with Pool Key applied) (3137)

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ISSUE: License key is deactivated. Server is stopped (AhsayOBS with Pool Key applied) (3137)

Postby admin » Tue Jul 22, 2014 6:32 pm

Article ID: 3137
Reviewed: 22/07/2014

Product Version:
AhsayOBS: Pre-7.3.2.0
OS: All Platforms

Problem Description:
The following error message is displayed on the AhsayOBS web management console's license page [Manage System] > [Software License]:

deact_license.PNG

Cause:
The message suggests that the Pool Key has expired. This can occur if:

  • The affected AhsayOBS has not connected to the Ahsay License Server ( https://lic.ahsay.com ) for the past 14 days.
  • The affected AhsayOBS has no Internet connection.

Resolution:
To resolve the issue, please refer to the following steps:

  • Internet connection
    Can AhsayOBS access the Internet?

    Make sure that AhsayOBS is connected to the Internet for the license activation process.

    Important:
    It is impossible to run AhsayOBS (with Pool Key) without Internet connection.



  • Connection to the Ahsay license server
    Can AhsayOBS connect to the Ahsay license server?

    Make sure that AhsayOBS can connect to the Ahsay license server at lic.ahsay.com via https. Open a web browser, and enter the url -

    https://lic.ahsay.com:

    licServer.png

    The expiry date of a Pool Key is retrieved from the Ahsay License Server, the date will always be 14 days after the current date.

Keywords:
license, pool, key, obs, expired, expiry
admin
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