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OBS and RDR -> Login name does not exist

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OBS and RDR -> Login name does not exist

Postby Sebi » Wed Dec 14, 2011 5:36 pm


i´m on it to create a backup environment with a RDR server, two OBS server and an ACB client.

When I try to backup without RDR, from ACB straight to OBS, it goes without any problems.
But when I try to connect from ACB to RDR there is an error message "account does not exist" on client.

The log of RDR displays "[info][system][obc.LocateObsr] Login name = 'xxx' does not exist. IP = %client%

The log of OBS displays "[error][system][Api][AuthUser]
[Error] Invalid hostname, %IP of RDR%"

RDR is enabled on OBS also the OBS server are specified on RDR with the same hostnames.
As well the IP range in WEB-INF/web.xml is right.

edit: All machines are running on a ESXi server.
RDR = DebianLinux
OBS1 = Windows Server 2008 R2
OBS2 = DebianLinux
ACB = Windows 7

Sorry for my bad english :).

I´m deeply grateful for any help.
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Postby rickb » Tue Feb 21, 2012 9:44 am

Did you ever get this figured out? Having the same problem.
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Joined: Sun Dec 30, 2007 3:59 am

Postby Support3 » Tue Feb 21, 2012 12:12 pm

Please submit a Support Ticket ... contact-us with details on your case for us to further assist you.

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Postby fg » Tue Feb 21, 2012 4:06 pm

Had the same issue by testing RDR I used the IP Adresses first for configuration. I use FQDN now and it works. My Configs:

OBS -> System Settings

OBS -> Use Redirector (RDR)
Administrator Hostname:

RDR -> System Settings -> Backup Server

Works perfect now for me in my testing environment.

But what I don't realy understand is what is the "Admnistrator Hostname"? Can somebody explain this for me? Why do I need this when I put there the %FQDN of RDR% on two other paramters?
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Postby millhaus » Tue Feb 21, 2012 5:41 pm

A correctly working DNS is inevitable for working with RDR-OBS-cluster.

I spent a lot of time getting the scenario working because IMO Ahsay documentation is bad!

Also check the web.xml of RDR and OBS change <Range2> from to i.e.

Ahsay Hostname and OS Hostname are different!
OS Hostname must of course be different, i.e. machine1.mycompany.local, machine2.mycompany.local....

Ahsay Hostname must the same on each machine (use the WAN-FQDN), i.e.

Those hostnames must be resolved by internal DNS server to their private IPs. Otherwise the redirection won't work via LAN.

Via WAN of course you need to set A-Records for each machine,i.e.
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