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Ahsay, where is your QA? Another inexcusable mistake

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Ahsay, where is your QA? Another inexcusable mistake

Postby ITRebuilder » Wed Jan 16, 2013 10:09 pm

Under Windows XP, the Outlook Express data folder was located in

C:\Documents and Settings\<User>\Local Settings\Application Data\Identities\{GUID}\Microsoft\Outlook Express

Under Vista, the Windows Mail data folder was located in

C:\Users\<User>\AppData\Local\Microsoft\Windows Mail

Your backup client seems to not have any trouble detecting the OS and using the appropriate shortcut in the simple backup source view of the new backup set wizard.

However, there is no Windows Mail in Windows 7. The folder exists for whatever reason, but there is no Windows Mail application for Windows 7. It is now called Windows Live Mail, and the mail data is located in

C:\Users\<User>\AppData\Local\Microsoft\Windows Live Mail

But your simple backup source view still points to the old Windows Mail location used in Windows Vista.

If your client can handle this for XP/Vista, you should have also had this working for Windows 7 2+ years ago. After discovering this, we are realizing we have potentially hundreds of Windows 7 users who have not backed up their mail because they clicked your shortcut and are backing up the wrong folder.

Who do you think these users are going to come to when they want that data? They think we have their mail data and we don't. For the user that pointed this out to us, looking to restore one of his mail folders, we have offered some free service to ameliorate him somewhat. I hope you can take the necessary action to get this corrected quickly without requiring your resellers to go in and manually edit each backup source.

Having said that, I hope you also realize there is a new version of Windows client OS on the market now (it's called Windows 8, you can search for it... oh wait, you guys claim to support it!), and a new Windows mail app, and I do urge you to do the appropriate research and testing to make sure you guys know exactly where the new application keeps its data.
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Postby PG » Thu Jan 17, 2013 4:08 am

I guess this is because Windows Live Mail doesn't exist 'out of the box' in Windows 7. You have to install this as part of Windows Live Essentials.

The other 'Epic Fail' with Mail is Outlook 2010 by default dumps your pst files in your Documents\Outlook Files\ folder however when ticking the 'Outlook' checkbox, it only grabs the AppData\Local\Microsoft\Outlook folder which generally doesn't contain the pst's



Surely there can be smarts around looking at the default mail application that handles mailto links, and also some registry probing to find the correct stores for the common mail programs.
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Postby jjohnsen » Thu Jan 17, 2013 4:15 pm

Very interesting reading, gonna watch this topic.
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Postby racassel » Wed Feb 06, 2013 2:03 pm

Surely there can be smarts around looking at the default mail application that handles mailto links, and also some registry probing to find the correct stores for the common mail programs.


Yet another Shocking Oversight. It is better to know you are not backing up, than think you are backing up , and find out you were not.

Sherring......... WHEN?????????

Surely there can be smarts around looking at the default mail application that handles mailto links, and also some registry probing to find the correct stores for the common mail programs.
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