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Access denied.... Where? On client or host?

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Access denied.... Where? On client or host?

Postby CNW » Thu Oct 30, 2014 7:34 pm

Hi folks,

Wonder if you can cast your expert eyes over the following error? It's for an ACB backup running on a Mac. The Mac was recently upgraded to Yosemite and that seemed to stop Ahsay from working. I took the opportunity to install the latest Ahsay client and then had to install the Mac Java support software. Everything is now running again, but the 'catch-up' backup job completed with an error. I can't work out if the client is complaining about the file on our Ahsay storage repository or on the client Mac machine. Error is below, any help or guidance greatly appreciated.

Many thanks,

Jon.

Code: Select all
75 Error 2014/10/29 15:15 \\192.168.250.15\ashay\MWJamesP\files\1407772972119\Current\0x63\
0x48\0xb5\0x40\1487446840 (Access is denied)

76 Error 2014/10/29 15:15 [Error][Resource Updated File] File="/Users/jamespolley/Pictures/
Aperture Library.aplibrary/Thumbnails/2014/09/23/20140923-171650/
aI16t+XmS+umtQWQJxHQbA/thumb__DSC3226.jpg" 
Error="[com.ahsay.obc.core.bset.file.H] <Reply><Err>\\
192.168.250.15\ashay\MWJamesP\files\1407772972119\Current\0x63\
0x48\0xb5\0x40\1487446840 (Access is denied)</Err></Reply>"
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Re: Access denied.... Where? On client or host?

Postby Support3 » Fri Oct 31, 2014 2:12 pm

Hello Jon,

From the sample error you posted. It looks like there is an issue on your AhsayOBS backup server.

 \\192.168.250.15\ashay\MWJamesP\files\1407772972119\Current\0x63\0x48\0xb5\0x40\1487446840 (Access is denied)

This the data folder from your backup user "MWJamesP", the AhsayOBS service is unable to access this particular file.

-Is your AhsayOBS service started using the "administrator" account?
-Can you check the permission settings on the folder "\192.168.250.15\ashay\MWJamesP\files\1407772972119\Current\0x63\0x48\0xb5\0x40"? have they been check lately?
-Do you have any anti-virus software installed on your AhsayOBS server? if so please ensure the user home drive are excluded
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Re: Access denied.... Where? On client or host?

Postby CNW » Fri Oct 31, 2014 10:25 pm

Good afternoon folks,

Many thanks for the quick response - I've checked Ahsay and in answer to your questions: -

-Is your AhsayOBS service started using the "administrator" account?
YES it's using the servers local administrator account.

-Can you check the permission settings on the folder "\192.168.250.15\ashay\MWJamesP\files\1407772972119\Current\0x63\0x48\0xb5\0x40"? have they been check lately?
They haven't been changed that I am aware of - they have RW access: -
Code: Select all
drwxrwxrwx    2 administ everyone      4096 Oct 29 16:14 0x40/


Looking into this further, the file that Ahsay was reporting an Access Denied message for "1487446840" does not exist: -
Code: Select all
[/share/Ashay/MWJamesP/files/1407772972119/Current/0x63/0x48/0xb5/0x40] # ls -al
drwxrwxrwx    2 administ everyone      4096 Oct 29 16:14 ./
drwxrwxrwx    3 administ everyone      4096 Sep 23 21:42 ../
-rw-rw-rw-    1 administ everyone     48356 Oct 29 16:14 4154308798


-Do you have any anti-virus software installed on your AhsayOBS server? if so please ensure the user home drive are excluded
We are not running any AV on our Ahsay host.

Many thanks,

Jon.
CNW
 
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Re: Access denied.... Where? On client or host?

Postby Support3 » Tue Nov 04, 2014 3:48 pm

Hello Jon,

As you mentioned that "Looking into this further, the file that Ahsay was reporting an Access Denied message for "1487446840" does not exist: "

I would suggest you:

1. Suspend the account to prevent backups from temporarily running.
2. Perform a single rebuild with checksum enabled.
3. Check the are no errors in the user log

Please refer to our KB article "FAQ: How do I run a single user rebuild? (3125)" https://forum.ahsay.com/viewtopic.php?f=83&t=10035
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