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ISSUE: Incorrect client usage and add-on module usage displayed for sub admin account (5118)

License issues with AhsayCBS / AhsayRDR / AhsayUBS

ISSUE: Incorrect client usage and add-on module usage displayed for sub admin account (5118)

Postby admin » Tue Jan 26, 2016 4:07 pm

Article ID: 5118
Reviewed: 26/01/2016

Product Version:
AhsayCBS: 7.3.2.0 - 7.5.0.2
OS: All platforms

Problem Description:
The AhsayOBM / ACB client quota usage, and add-on modules quota usage display on the AhsayCBS web console at [System Settings] > [Basic] > [Manage System User] > [Sub Admin] > [Backup User Settings] > [License], for Sub Admin account is incorrect.

The "Used" value for client quota and all add-on module quota are 0, even if there are quota in use:

Subadmin_Quota_Usage.PNG

Cause:
This is a known issue with AhsayCBS version 7.3.2.0 - 7.5.0.2.

Resolution:
To resolve the issue, patch the AhsayCBS application to version 7.5.0.6 or above.

  1. Shutdown the AhsayCBS service by:
    • (Windows) [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Cloud Backup Suite ]
    • (Linux) Run [ ${CBS-Install-Home} / bin / shutdown.sh ]

  2. Download the patch file - Windows / Linux.


  3. Install the patch set / hotfix files:

  4. Startup the AhsayCBS service:
    • (Windows) [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Cloud Backup Suite ]
    • (Linux) Run [ ${CBS-Install-Home} / bin / startup.sh ]


Keywords:
quota, license, usage, incorrect, invalid
admin
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