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License key is deactivated. Server is stopped when apply a new key from pool

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License key is deactivated. Server is stopped when apply a new key from pool

Postby CITICTELCPC » Tue Jan 26, 2016 6:01 pm

please help to fix this , we cant apply license in a instance.
there is a trial license in our instance, it is showing "License key is deactivated. Server is stopped" in Software License. when we try to update a new production license, it still returns License key is deactivated. Server is stopped, license key did not update.

AhasyOBS version 6.13.2.0
error message as below:

1369 07:52:17 PM -- -- [info][www][System][Logon] admin "xxxxx" logged on successfully. IP=xxxxxxxx ession=7144DDC32A126319C2E75552E1782C6C
1370 07:52:17 PM -- -- [error][system][Thread][Job][LicenseExpiryCheck] License Incorrect - Validation46: Internal Error 1011.
1371 07:52:17 PM -- -- [License.Expt] Unspecified license exception !
1372 07:52:18 PM -- -- [info][system] User Module Job starting.
1373 07:52:18 PM -- -- [info][system] User Module Job ending.
1374 07:52:18 PM -- -- [error][system][OEM License.checkLicTime] License expired on 2013-05-30. Server is stopped.
1375 07:52:18 PM -- -- [OEM License.checkLicTime] License expired on 2013-05-30. Server is stopped.
1376 07:52:42 PM -- -- [info][system]Verifying online license, License Name = 'xxxxxx', License Key ='xxxxxxxxxxxxxx'
1377 07:52:42 PM -- -- [info][system]Product Key Activation Requesting.
1378 07:52:42 PM -- -- [error][system]Activate Product Key Failed, Please Retry Product Key.
1379 07:52:42 PM -- --
1380 07:52:42 PM -- -- [info][system] User Module Job starting.
1381 07:52:42 PM -- -- [info][system] User Module Job ending.
1382 07:52:42 PM -- -- [error][system][OEM License.checkLicTime] License expired on 2013-05-30. Server is stopped.
1383 07:52:42 PM -- -- [OEM License.checkLicTime] License expired on 2013-05-30. Server is stopped.
CITICTELCPC
 
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Re: License key is deactivated. Server is stopped when apply a new key from pool

Postby Support2 » Wed Jan 27, 2016 6:40 pm

Hello,

For license related issues we recommend you contact our support engineer directly from this link http://ahsay.com/jsp/en/contact/kbQuestion.jsp

They should get back to you within 24 hours.
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Re: License key is deactivated. Server is stopped when apply a new key from pool

Postby Heimir » Tue Oct 24, 2017 6:09 am

That has happened to us too several times.
Very annoying.
Heimir
 
Posts: 37
Joined: Thu Mar 19, 2015 5:52 am

Re: License key is deactivated. Server is stopped when apply a new key from pool

Postby Richard Au » Tue Oct 24, 2017 11:35 am

Heimir wrote:That has happened to us too several times.
Very annoying.


Hi Heimir,

For license issue, can you please contact our support to verify on this? Please submit your case through our ticket system at https://ahsay.com/jsp/en/contact/kbQuestion.jsp
Richard Au
Ahsay Forum Support Team
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