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ISSUE: AhsayCBS service stopped with 'Exceed User Quota' error within 60 days evaluation period (5133)

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ISSUE: AhsayCBS service stopped with 'Exceed User Quota' error within 60 days evaluation period (5133)

Postby admin » Tue Feb 02, 2016 2:17 pm

Article ID: 5133
Reviewed: 02/02/2016

Product Version:
AhsayCBS: 7.5.0.0 - 7.5.0.2
OS: All platforms

Problem Description:
Backup service stopped after upgrading AhsayOBS from version 6 to AhsayCBS version 7.5.0.0 - 7.5.0.2.  Further checking on the "Activities Log" on the AhsayCBS console, the following errors message are displayed:

 Timestamp    Type  Message
 YYYY-MM-DD
 hh:mm:ss
                         LicenseInfo          Verifying online license, License Name = 'license_name', License Key = 'license_key'
 ...
 
   LicenseInfo  Product Key Activation Requesting
 ...
 
   LicenseError  Exceed User Quota. Backup Server Stopped
 ...
 
   LicenseError  [Thread][Job][LicenseExpiryCheck]Exceed User Quota. Backup Server Stopped
 ...      

Note: Activities Log can be viewed by logging into the AhsayCBS web console, at [Monitoring] > [Backup / Restore Logs] > [Activities Log].

Cause:
This issue can occur if the number of backup accounts exceeded the user quota available on the license (e.g. increase of account usage due to the new licensing model (per device to backup)), for example:

 Client Software  Quota  Used  Available
 AhsayOBM    10  12  -2
 AhsayACB    10  2  8

Important: Even with the user quota exceeded, the AhsayCBS server should not be stopped until the 60 days evaluation period is reached.

This is a known issue with AhsayCBS version 7.5.0.0 - 7.5.0.2

Resolution:
To resolve the issue, patch the AhsayCBS application to version 7.5.0.6 or above.

  1. Shutdown the AhsayCBS service by:
    • (Windows) [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Cloud Backup Suite ]
    • (Linux) Run [ ${CBS-Install-Home} / bin / shutdown.sh ]

  2. Download the patch file - Windows / Linux.


  3. Install the patch set / hotfix files:

  4. Startup the AhsayCBS service:
    • (Windows) [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Cloud Backup Suite ]
    • (Linux) Run [ ${CBS-Install-Home} / bin / startup.sh ]


Keywords:
cbs, stop, stoppage, stopped, migrate, upgrade, license, quota, exceeded, eval
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