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Backup Filters won't work reliably

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Backup Filters won't work reliably

Postby smithjw » Mon Jul 23, 2018 6:19 pm

I'm trying to filter out some Office temp files from a backup job.
I've tried all the "simple comparison" options, but none of them seem to actually do what they say they do.

So as an example:
The file in question is ~$OfficeTemp.doc

I add a simple comparison filter for ~$ like this: https://imgur.com/a/KJjqQOX

The backup fails, with error could not access the file because it was being used by another process.
If the filter worked, the file would not need to be accessed?
smithjw
 
Posts: 4
Joined: Tue Jun 28, 2016 8:36 pm

Re: Backup Filters won't work reliably

Postby manto.lee » Tue Jul 24, 2018 2:26 pm

Hi smithjw,

For your enquiry, can you please contact our support to verify on this? Please submit your case through our partner portal @ https://www.ahsay.com/partners
Manto Lee
Ahsay Forum Support Team
manto.lee
 
Posts: 14
Joined: Tue Oct 18, 2016 11:01 am

Re: Backup Filters won't work reliably

Postby smithjw » Mon Aug 13, 2018 6:55 pm

Thank you

I have tried to log this with the support team, unfortunately they don't seem to know the product very well or are struggling to explain the feature to me.
Perhaps someone in the community has more experience with this?
smithjw
 
Posts: 4
Joined: Tue Jun 28, 2016 8:36 pm

Re: Backup Filters won't work reliably

Postby manto.lee » Tue Aug 14, 2018 12:04 pm

smithjw wrote:Thank you

I have tried to log this with the support team, unfortunately they don't seem to know the product very well or are struggling to explain the feature to me.
Perhaps someone in the community has more experience with this?


Hi,

Can you provide me the related ticket ID so I could follow up for you?
Manto Lee
Ahsay Forum Support Team
manto.lee
 
Posts: 14
Joined: Tue Oct 18, 2016 11:01 am


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