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OBSR 6.x Licencing

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OBSR 6.x Licencing

Postby Virgil » Wed Sep 05, 2018 1:50 am

I wondered if anyone might know the definitive answer to this please.

We have some OBSR 6.x and associated OBM/ACB OEM clients still in play. We know that 6.x support ends in December this year.

Does anyone know what will happen to any production 6.x systems at that time? Will they stop working, or continue to phone home to the Ahsay licensing platform quite happily?
Virgil
 
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Re: OBSR 6.x Licencing

Postby manto.lee » Wed Sep 05, 2018 4:00 pm

Hi,

Regarding the license enquiry, can you please contact our sales representative to work with you on this? Please submit your case through our partner portal at https://www.ahsay.com/partners
Manto Lee
Ahsay Forum Support Team
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Re: OBSR 6.x Licencing

Postby Virgil » Thu Sep 06, 2018 12:50 am

Thanks for the response, but I really just want a definitive answer on what would happen in December please.

Surely this is a technical question, and not a sales or licensing one.
Virgil
 
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Location: UK

Re: OBSR 6.x Licencing

Postby manto.lee » Thu Sep 06, 2018 10:07 am

Virgil wrote:Thanks for the response, but I really just want a definitive answer on what would happen in December please.

Surely this is a technical question, and not a sales or licensing one.


Hi,

For support of OBSv6 you may refer to the URL below:
https://www.ahsay.com/blog/2018/07/16/a ... t-support/

v6 will still be usable at that time but we'll be supporting it by "Best Effort".
Manto Lee
Ahsay Forum Support Team
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Re: OBSR 6.x Licencing

Postby Virgil » Thu Sep 06, 2018 3:30 pm

Thank you. So to confirm that our v6 OBSR environment will continue to function, but with limited technical support. This is regardless of whether we have a maintenance support agreement with Ahsay or not.

Please confirm that this is correct.
Virgil
 
Posts: 81
Joined: Thu Aug 28, 2008 12:13 am
Location: UK

Re: OBSR 6.x Licencing

Postby manto.lee » Thu Sep 06, 2018 4:43 pm

Hi,

===
After the EOL being in effect, limited support will apply to Version 6. That means Ahsay technical team as well as development team will offer “Best Effort Support” to all Version 6 partners who are under valid maintenance. Partners will continue to have access to the License Management Portal so they can allocate their licenses if needed.
===

You can refer to the URL I provided previously for further information on scope of "Best Effort Support"
Manto Lee
Ahsay Forum Support Team
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Re: OBSR 6.x Licencing

Postby Virgil » Fri Sep 07, 2018 1:11 am

Thanks,
Virgil
 
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